• Case Studies

        As you’d expect with a business like ours, client confidentiality is paramount, so we rarely publicise the names of clients, or much detail about what we’ve done for them.

        Within this section you can get a glimpse into some of the ways we’ve helped companies improve their business through both strategic and tactical change.

        Click on the headlines to find out more on each story, or call us on 01273 227778

      • Dinner at Tower 42

        There's a lot more to organising a great customer dinner than booking a table at a posh restaurant and inviting some possible customers. To start with, you need to make sure you're going to get a good chunk of business out of it...
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      • Delivering customer satisfaction?

        Sometimes the first indication you have that all is not well comes when you find customers becoming reluctant to take part in case studies and references, despite insisting that all is well. This case study shows how we helped a very large IT reseller make sure the wheels didn't come off by baselining customer satisfaction.
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      • Building an engagement programme

        NetApp is now a well-known and highly respected storage vendor, but when it first launched into EMEA the company faced an uphill struggle – despite having a brilliant product, and an outstanding sales team, it had little customer recognition...
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      • Building business at C-level

        In the last decade the pressures of compliance, particularly in the financial services, insurance and life sciences sectors, mean that companies need to be able to show regulators a complete picture, so data integration is becoming a core function...
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      • Three weeks, 8 cities, 300 CxOs

        Following the success of an executive dinner we hosted in London to help MicroStrategy's CEO explain the company's future vision for social media, we got the call to do the whole thing over, this time on two continents in three weeks...
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      • How satisfied are your customers?

        Computacenter’s success in delivering complex IT projects can be seen by the way its turnover quadrupled in a decade. However, as sales grew, the proportion of customers prepared to do case studies fell off, indicating an underlying customer concern. We got to the bottom of it...
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